Hello Lightspeed Readers,
The year is flying by and incredibly, we are in the midst of fall with the end of 2010 nearly upon us. If you follow Finisar news, you may have read in our latest press release that we received the 2010 Customer Focus Award from Brocade. I was honored to attend this event with my colleagues and especially humbled to accept this award on behalf of Finisar.
We received this distinction for our deep commitment to customer service and satisfaction, but I’d like to quote some specific words used to describe us by Lisa Loscavio, Vice President of Supply Base Management at Brocade.
This supplier has a deep commitment to Brocade. They drive collaboration at standards committees to ensure that Brocade’s interests are met.
They are unrelenting at providing design support, samples, development resources, failure analysis at component and system levels, and they never give up until we are satisfied with the technical results…
…They have truly exhibited the qualifications necessary to stand out in this category offering extraordinary customer focus.
In this world where every company claims to be “customer focused”, it is nice to be singled out by one of the key customers in this industry as somebody who truly is.
In my experience, I have learned that being customer focused is not about what you do for the customer, but it’s more often about where you draw the line of what you won’t do for the customer. It is very common to be asked for difficult or challenging things from our customers. The challenge in our business is always to find a way to run a high volume manufacturing business while making sure that we are flexible enough to give customers the customizations they need to be successful.

Brocade 2010 Supplier Summit: Group photo of Brocade Management and Finisar Management.

Brocade 2010 Supplier Summit: Mark Willey, Finisar Regional Sales Manager shaking hands with Brocade Management from left to right: Parviz Ghalambor, VP Engineering, Richard Deranleau, CFO, and Michael Klayko, CEO.

Brocade 2010 Supplier Summit: Rafik Ward, Finisar Vice President of Marketing, shaking hands with Brocade Management from left to right: Parviz Ghalambor, VP Engineering, Richard Deranleau, CFO, and Michael Klayko, CEO.